Simple Play Area Awareness for Malaysian Homes

Effective Date: December 5, 2024

KidSpace Play Area Tidy Basics ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Data Controller

The data controller responsible for your personal data is:

KidSpace Play Area Tidy Basics
Kuala Lumpur, Malaysia
Email: privacy@kidspacebasic.my

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact Information: Full name, email address, state of residence
• Preference Data: Main focus area (tidiness awareness, toy-storage, floor-space habits, general learning)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, interaction with content
• Communication Data: Records of correspondence when you contact us

3. Purposes of Data Processing

We process your personal data for the following purposes:

• Service Delivery: To provide educational materials and guides you request
• Communication: To send you newsletters, updates, and relevant educational content
• Platform Improvement: To analyze usage patterns and improve our educational offerings
• Legal Compliance: To comply with legal obligations under Malaysian law
• Marketing: To inform you about related educational resources (with your consent)
• Customer Support: To respond to inquiries and provide assistance

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific processing activities
• Contractual Necessity: Processing is necessary to fulfill our obligations to you
• Legitimate Interest: We have a legitimate interest in improving our services
• Legal Obligation: Processing is required by Malaysian law

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who help us operate our platform (email services, hosting providers, analytics tools)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active Users: While you remain subscribed to our services
• Inactive Users: Up to 2 years after last activity, then archived or deleted
• Legal Requirements: Longer retention periods may apply for compliance purposes
• Marketing Communications: Until you unsubscribe or withdraw consent

8. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdrawal: Withdraw consent for data processing at any time
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)

9. Exercising Your Rights

To exercise any of your rights, please contact us at:

• Email: privacy@kidspacebasic.my
• Subject line: "PDPA Rights Request - [Your Name]"

We will respond to your request within 21 days, as required by PDPA. You will not be charged a fee unless your request is manifestly unfounded or excessive.

10. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Binding corporate rules for intra-group transfers

11. Children's Privacy

Our platform is intended for parents and guardians. We do not knowingly collect personal data from children under 18 without parental consent. If you believe we have collected data from a minor, please contact us immediately at privacy@kidspacebasic.my.

12. Marketing Communications

With your consent, we may send marketing communications about our educational resources. You can opt out at any time by:

• Clicking the "unsubscribe" link in any email
• Contacting us at hello@kidspacebasic.my
• Updating your preferences in your account settings

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Complaints and Dispute Resolution

If you have concerns about our data practices, please contact us first at privacy@kidspacebasic.my. If you are not satisfied with our response, you have the right to lodge a complaint with:

Personal Data Protection Department
Ministry of Communications and Multimedia Malaysia
Email: pdp@kkmm.gov.my

15. Contact Information

For any privacy-related questions or concerns, please contact:

Data Protection Officer
KidSpace Play Area Tidy Basics
Email: privacy@kidspacebasic.my
General Inquiries: hello@kidspacebasic.my

Effective Date: December 5, 2024

Welcome to KidSpace Play Area Tidy Basics. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing our content, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.

2. Service Description

KidSpace Play Area Tidy Basics provides:

• Educational content about children's play area tidiness awareness
• Informational guides on toy storage and organization habits
• General everyday floor-space considerations for families
• Community learning resources for Malaysian households

Important: Our platform is for educational and informational purposes only.

3. Educational Purpose and Disclaimers

No Safety Guarantees: We do not provide safety advice, childproofing recommendations, or safety certifications. Our content is limited to general tidiness awareness and does not address safety, hazard prevention, or child development.

No Development Claims: We make no claims about child development outcomes, behavioral changes, or educational achievements resulting from our content.

No Professional Advice: Our content does not constitute professional advice. Consult qualified professionals for specific needs related to child safety, development, or health.

No Before/After Promises: We do not guarantee specific results, outcomes, or transformations from using our educational materials.

4. User Eligibility and Accounts

You must be:

• At least 18 years of age or the age of majority in Malaysia
• Capable of forming a binding contract under Malaysian law
• Not prohibited from using our services under any applicable law

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Acceptable Use Policy

You agree NOT to:

• Use our platform for any unlawful purpose or in violation of any Malaysian laws
• Impersonate any person or entity or misrepresent your affiliation
• Transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems or networks
• Scrape, copy, or redistribute our content without permission
• Use our platform to spam, harass, or distribute unsolicited communications
• Interfere with or disrupt the integrity or performance of our services
• Remove, circumvent, or manipulate any copyright or proprietary notices

6. Intellectual Property Rights

All content, materials, and intellectual property on our platform, including but not limited to text, graphics, logos, images, videos, and software, are owned by or licensed to KidSpace Play Area Tidy Basics and protected by:

• Malaysian Copyright Act 1987
• International copyright treaties
• Trademark laws and other intellectual property rights

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our content for personal, non-commercial educational purposes only.

Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit our content without our prior written consent.

7. Payment Terms

For paid services or products:

• Currency: All prices are in Malaysian Ringgit (MYR)
• Payment Methods: We accept major credit cards, debit cards, and online payment methods
• Billing: You authorize us to charge your payment method for all fees incurred
• Automatic Renewal: Subscription services renew automatically unless cancelled before the renewal date
• Price Changes: We reserve the right to modify pricing with 30 days' notice to active subscribers
• Taxes: Prices may be subject to applicable Malaysian taxes (including SST where applicable)

8. Refund Policy

Please refer to our separate Refund Policy for detailed information about refund eligibility, procedures, and timelines. In brief:

• Digital products: 14-day refund window from purchase date
• Subscription services: Pro-rated refunds may be available
• Contact refunds@kidspacebasic.my for refund requests

9. User Responsibilities

You are responsible for:

• Content Consumption: How you interpret and apply our educational content
• Safety Decisions: All decisions regarding your children's safety and environment
• Due Diligence: Verifying information and seeking professional advice when needed
• Account Security: Keeping your login credentials secure and confidential
• Accurate Information: Providing truthful and current information to us
• Compliance: Using our services in compliance with all applicable laws

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW:

KidSpace Play Area Tidy Basics, its directors, employees, and affiliates SHALL NOT BE LIABLE for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Personal injury or property damage arising from your use of our services
• Any decisions or actions taken based on our educational content
• Errors, omissions, or inaccuracies in our content
• Unauthorized access to your data or communications

Maximum Liability: Our total liability to you for any claims shall not exceed the amount you paid us in the 12 months preceding the claim, or MYR 100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless KidSpace Play Area Tidy Basics from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our platform or services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

12. Service Availability and Modifications

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services at any time
• Change these Terms of Service with notice to users
• Refuse service to anyone for any reason at our discretion
• Update content, features, and pricing without prior notice

We are not liable for any interruption, modification, or discontinuation of services.

13. Termination

By You: You may terminate your account at any time by contacting us at hello@kidspacebasic.my or through your account settings.

By Us: We may suspend or terminate your account immediately if you:

• Violate these Terms of Service
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay applicable fees
• Pose a security risk to our platform or users

Effect of Termination: Upon termination, your right to access our services ceases immediately. We may delete your account data subject to our data retention obligations.

14. Dispute Resolution and Governing Law

Governing Law: These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Informal Resolution: Before filing any claim, you agree to contact us at legal@kidspacebasic.my to attempt to resolve the dispute informally.

Arbitration: If informal resolution fails, disputes may be resolved through binding arbitration under the Arbitration Act 2005 (Malaysia), unless prohibited by law.

15. Miscellaneous Provisions

Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and KidSpace Play Area Tidy Basics.

Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

Waiver: Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

No Agency: These Terms do not create any agency, partnership, or joint venture relationship.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control.

16. Contact Information

For questions about these Terms of Service:

KidSpace Play Area Tidy Basics
Email: legal@kidspacebasic.my
General Inquiries: hello@kidspacebasic.my
Location: Kuala Lumpur, Malaysia

Last Updated: December 5, 2024

Effective Date: December 5, 2024

At KidSpace Play Area Tidy Basics, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refund requests on our digital educational products and services.

1. Refund Eligibility

14-Day Digital Guarantee: We offer a 14-day money-back guarantee on all digital products and initial subscription purchases. You may request a refund if:

• You are dissatisfied with the quality of our educational content
• The product does not meet the description provided
• You experience technical issues preventing access to content
• You purchased by mistake or changed your mind within the 14-day window

Calculation Period: The 14-day period begins on the date of purchase or the date you gain access to the content, whichever is later.

2. Non-Refundable Items and Exceptions

The following are NOT eligible for refunds:

• Downloaded Content: Digital products that have been substantially downloaded or accessed after 14 days
• Subscription Renewals: Auto-renewal charges beyond the initial subscription period (unless cancelled before renewal)
• Partial Months: Prorated refunds for partial subscription periods (unless service was unavailable)
• Free Trials: Content accessed during free trial periods
• Promotional Offers: Products purchased at heavily discounted promotional rates (below 50% of regular price)
• Gift Purchases: Products purchased as gifts for others (recipient must request refund)
• Third-Party Purchases: Products purchased through third-party platforms or resellers

3. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Us

• Email: refunds@kidspacebasic.my
• Subject: "Refund Request - [Order Number]"
• Include: Your full name, email address, order number, purchase date, and reason for refund

Step 2: Provide Required Information

• Order confirmation or receipt
• Detailed explanation of your refund request
• Any relevant screenshots or documentation (for technical issues)

Step 3: Await Review

• Our team will review your request within 3 business days
• We may contact you for additional information or clarification
• You will receive an email with our decision

Step 4: Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You will receive a confirmation email once processed

4. Refund Processing Timelines

Review Period: 1-3 business days from receipt of refund request

Processing Period: 5-7 business days after approval

Bank Processing: Additional 5-10 business days for funds to appear in your account (depends on your financial institution)

Total Expected Timeline: 11-20 business days from initial request to funds received

Note: Business days are Monday through Friday, excluding Malaysian public holidays.

5. Refund Methods

Refunds are issued using the original payment method:

• Credit/Debit Cards: Refunded to the card used for purchase
• Online Payment Platforms: Refunded to your account on the platform (e.g., PayPal, GrabPay)
• Bank Transfer: If original method is unavailable, we may process a bank transfer (requires banking details)

Currency: Refunds are processed in the same currency as the original transaction (MYR)

Processing Fees: We absorb payment processing fees; you receive the full purchase amount

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Subscription Cancellations: Pro-rated refunds for unused subscription time (at our discretion)
• Service Issues: Partial refunds if service was partially unavailable or defective
• Goodwill Gestures: Discretionary partial refunds for extenuating circumstances
• Bundle Purchases: If you've only accessed some items in a bundled package

Partial refund amounts are determined on a case-by-case basis by our customer service team.

7. Subscription Cancellation and Refunds

Active Subscriptions:

• You may cancel your subscription at any time through your account settings or by emailing hello@kidspacebasic.my
• Cancellation takes effect at the end of the current billing period
• You retain access to content until the end of the paid period
• No refunds for the current billing period (unless within initial 14-day guarantee)

Initial Subscription Purchases:

• Eligible for full refund within 14 days of first payment
• After 14 days, standard cancellation terms apply

8. Technical Issues and Service Interruptions

If you experience technical issues preventing access to our content:

• First Step: Contact our support team at hello@kidspacebasic.my
• Troubleshooting: We will work with you to resolve technical issues
• Extended Downtime: If service is unavailable for more than 24 consecutive hours, you may be eligible for account credit or partial refund
• Refund Eligibility: If we cannot resolve the issue within 7 days, you may request a full refund

9. Dissatisfaction and Quality Concerns

We value your feedback. If you're dissatisfied with our content:

• Within 14 Days: Full refund available, no questions asked
• After 14 Days: Please contact us to discuss your concerns; we may offer alternative solutions
• Feedback Welcome: Your input helps us improve; we appreciate detailed feedback regardless of refund eligibility

10. Fraudulent Refund Requests

We take refund abuse seriously. We reserve the right to:

• Deny refunds for suspected fraudulent requests
• Suspend or terminate accounts engaged in refund abuse
• Report fraudulent activity to relevant authorities
• Pursue legal action for material fraud or abuse

Patterns of Abuse Include:

• Multiple refund requests with minimal reason
• Downloading all content before requesting refund
• Creating multiple accounts to exploit refund policy
• Chargeback after receiving refund

11. Chargebacks and Disputes

Please Contact Us First: Before initiating a chargeback with your financial institution, please contact us at refunds@kidspacebasic.my. We can often resolve issues more quickly through direct communication.

Chargeback Consequences:

• Immediate account suspension pending investigation
• Potential account termination if chargeback is deemed unjustified
• We may contest unjustified chargebacks and provide evidence to your financial institution

Justified Chargebacks: We will not contest chargebacks for unauthorized transactions or clear service failures.

12. Gift Purchases and Refunds

For products purchased as gifts:

• Recipient Requests: The gift recipient must request refunds, not the purchaser
• Unused Gifts: If a gift code has not been redeemed, the purchaser may request a refund within 14 days
• Refund Method: Refunds are issued to the original purchaser's payment method

13. Regional and Currency Considerations

Malaysian Ringgit (MYR): All transactions and refunds are processed in MYR

Exchange Rate Fluctuations: If you paid in a foreign currency, the refund amount in your currency may differ due to exchange rate changes between purchase and refund dates

International Customers: Additional bank fees charged by your financial institution are not our responsibility

14. Policy Changes and Updates

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on this page with an updated "Effective Date"
• Emailed to active subscribers if changes are material
• Applied to purchases made after the change date

Existing Purchases: Refund terms in effect at the time of your purchase govern your refund eligibility

15. Contact Information for Refunds

For all refund-related inquiries:

Refund Department
KidSpace Play Area Tidy Basics
Email: refunds@kidspacebasic.my
General Support: hello@kidspacebasic.my
Location: Kuala Lumpur, Malaysia

Response Time: We aim to respond to all refund inquiries within 1-3 business days

Support Hours: Monday-Friday, 9:00 AM - 6:00 PM MYT (excluding Malaysian public holidays)

Last Updated: December 5, 2024

Effective Date: December 5, 2024

This Cookie Policy explains how KidSpace Play Area Tidy Basics ("we," "us," "our") uses cookies and similar tracking technologies on our website and platform. This policy is designed to help you understand what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Files Used:

• Cookies: Text files stored in your browser
• Local Storage: Data stored in your browser's local storage
• Session Storage: Temporary data stored during your browsing session
• Web Beacons/Pixels: Tiny graphics used to track user behavior

2. Types of Cookies We Use

Strictly Necessary Cookies:

These cookies are essential for our website to function properly. They enable core functionality such as:

• Security and authentication
• Session management
• Load balancing
• Cookie consent preferences

You cannot opt out of these cookies as they are essential for the website to work.

Performance and Analytics Cookies:

These cookies help us understand how visitors interact with our website:

• Pages visited and time spent on pages
• Navigation paths through the site
• Error messages encountered
• Device and browser information
• Approximate geographic location (country/city level)

Data collected is aggregated and anonymous. These cookies require your consent.

Functional Cookies:

These cookies enhance your experience by remembering your preferences:

• Language preferences
• Region selection (e.g., state in Malaysia)
• Display preferences (text size, layout)
• Previously entered form data (for convenience)

These cookies require your consent but improve your user experience.

Marketing and Advertising Cookies:

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Track visits across websites
• Build a profile of your interests
• Display targeted advertisements
• Measure advertising campaign performance
• Frequency capping (limiting how often you see an ad)

These cookies require your consent and can be disabled.

3. Cookie Lifespan

Session Cookies: Temporary cookies deleted when you close your browser

Persistent Cookies: Remain on your device for a set period or until you delete them:

• Authentication cookies: Up to 30 days
• Preference cookies: Up to 12 months
• Analytics cookies: Up to 24 months
• Marketing cookies: Up to 12 months
• Cookie consent record: Up to 12 months

4. Specific Cookies We Use

Cookie Name	Purpose	Duration
cookie_consent	Stores your cookie preferences	12 months
session_id	Maintains your session	Session
user_preferences	Stores your site preferences	12 months
analytics_id	Anonymous usage analytics	24 months

5. Third-Party Cookies

We may use services from third-party providers that set their own cookies:

• Analytics Providers: Google Analytics (or similar) to analyze site traffic
• Advertising Networks: Google Ads, Facebook Pixel for targeted advertising
• Social Media: Social sharing buttons may set cookies from social platforms
• Payment Processors: Secure payment processing (cookies set by payment provider)

These third parties have their own privacy and cookie policies. We recommend reviewing their policies:

• Google Privacy Policy: https://policies.google.com/privacy
• Facebook Data Policy: https://www.facebook.com/privacy/explanation

6. Your Consent and Cookie Management

Consent Model:

When you first visit our website, you'll see a cookie consent banner. You can choose to:

• Accept All: Allow all cookies including analytics and marketing
• Decline: Only strictly necessary cookies will be used
• Customize: Select which categories of cookies you want to allow (if available)

Changing Your Mind:

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Clearing your browser cookies (see browser instructions below)
• Using browser privacy settings to block specific cookies

7. Browser-Level Cookie Management

All modern browsers allow you to control cookies through browser settings:

Google Chrome:

• Settings > Privacy and security > Cookies and other site data
• Choose to block third-party cookies or all cookies

Safari:

• Preferences > Privacy > Manage Website Data
• Choose to block all cookies or allow only from visited websites

Firefox:

• Settings > Privacy & Security > Cookies and Site Data
• Choose to delete cookies when Firefox is closed or block cookies

Microsoft Edge:

• Settings > Privacy, search, and services > Cookies and site permissions
• Choose to block third-party cookies or all cookies

Note: Blocking all cookies may affect website functionality and your user experience.

8. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry consensus on how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your right to control cookies through our consent banner and browser settings.

9. Mobile Device Tracking

If you access our website through a mobile device or app:

• Advertising ID: Your device's advertising identifier may be collected (IDFA on iOS, AAID on Android)
• Opt-Out Options:
  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

10. Data Protection and Security

Cookie data is protected through:

• Encryption: Sensitive data in cookies is encrypted
• Secure Transmission: Cookies are transmitted over HTTPS
• Access Controls: Only authorized personnel can access cookie data
• Anonymization: Analytics data is anonymized where possible
• Regular Audits: We regularly review cookie usage and security

11. International Visitors and Data Transfers

Our website is primarily targeted at Malaysian users, but is accessible internationally. If you visit from outside Malaysia:

• Cookie data may be transferred to servers in Malaysia or other countries
• We ensure appropriate safeguards are in place for international transfers
• You have the same cookie control options regardless of location

12. Children's Privacy and Cookies

Our website is not directed at children under 18. We do not knowingly collect data from children through cookies. If you are a parent/guardian and believe your child has provided data through our cookies, please contact us at cookies@kidspacebasic.my.

13. Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in:

• Our cookie practices
• Legal or regulatory requirements
• Technology and industry standards

Notification of Changes:

• Updated policy posted on this page with new "Effective Date"
• Significant changes communicated via email to registered users
• Updated cookie consent banner if cookie types change

Your Continued Use: Continued use of our website after changes constitutes acceptance of the updated Cookie Policy.

14. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act (PDPA), you have rights regarding data collected through cookies:

• Right to Access: Request information about cookies and data collected
• Right to Correction: Correct inaccurate data collected via cookies
• Right to Withdrawal: Withdraw consent for non-essential cookies
• Right to Deletion: Request deletion of cookie data (subject to legal obligations)

To exercise these rights, contact us at cookies@kidspacebasic.my

15. Contact Information

For questions or concerns about our cookie practices:

Cookie Compliance Team
KidSpace Play Area Tidy Basics
Email: cookies@kidspacebasic.my
Privacy Inquiries: privacy@kidspacebasic.my
General Support: hello@kidspacebasic.my
Location: Kuala Lumpur, Malaysia

Additional Resources:

• All About Cookies: https://www.allaboutcookies.org
• Malaysian PDPA Information: http://www.pdp.gov.my

Last Updated: December 5, 2024